FAQ
Check-in / check-out
We are sorry, but check-in is from 3:00 pm.
Luggage can be stored before check-in.
About the bath
We are sorry, but there is no bath or restroom in the room.
Only Sakura 2 (Deluxe Room) has a private bath and restroom.
Customers who wish to have a private hot spring will be guided to a time-based family bath.
No reservation is required and you can enter whenever it is available.
From 15:00 to 9:30 the next day
It is also available at night.
Family baths are available without reservation.
There are no particular restrictions on tattoos at the hotel.
Before taking a bath at another facility, you need to confirm it.
About meals
Vegetalian menu is available.
In addition, we respond individually to food preferences and allergies.
Would you please answer the following questions?
① Can you eat meat and fish?
② Can you eat the soup stock of meat and fish?
③ Can you eat shellfish and crustaceans?
④ Can you eat eggs and dairy products?
⑤ Do you want all vegetarian menus?
I would appreciate it if you could answer.
Depending on the size of the room and the number of people, it may be difficult to prepare meals together in the reserved room.
In that case, you will be guided to the banquet hall.
It is from 18:00.
Breakfast: From 8 o'clock.
Customers who book with dinner are requested to check in by 6 pm.
I'm sorry.
We cannot prepare baby food.
If you bring it, you can warm it up.
About the room
We are sorry, but we will prepare a futon.
Futons are provided at the ryokan instead of beds.
There is only one size of adult futon.
We are sorry, our facility is not completely non-smoking.
If you wish to quit smoking, we will carefully deodorize it.
About access method
It takes about 15 minutes on foot, and there is also a paid minibus for guests.
The minibus is divided into three directions, so please take the direction of Tonosawa.
The fee is 100 yen.
About cancellation
3 days ago to the day before: 20%
On the day: 100%