Close
Fukuzumiro, a cultural property inn in Hakone Town, Kanagawa Prefecture
  • About us
    • FAQ
    • 20thCentury
  • Hot spring
  • Cuisine
  • Rooms
    • Riverside 1F
    • Riverside 2F
    • Riverside 3F
    • Gardenside 2F
    • Gardenside 3F
  • Facilities
  • Access
  • Reservation
  • Contact
  • 日本語

FAQ

HOME > About FUKUZUMIRO > FAQ

Check-in / check-out

Early check-in request

We are sorry, but check-in is from 3:00 pm.
Luggage can be stored before check-in.

About the bath

Is there a private hot spring in your room?

We are sorry, but there is no bath or restroom in the room.
Only Sakura 2 (Deluxe Room) has a private bath and restroom.
Customers who wish to have a private hot spring will be guided to a time-based family bath.
No reservation is required and you can enter whenever it is available.

Please tell me the available time of the bath.

From 15:00 to 9:30 the next day
It is also available at night.
Family baths are available without reservation.

I have a tattoo, can I use the hot springs?

There are no particular restrictions on tattoos at the hotel.
Before taking a bath at another facility, you need to confirm it.

About meals

Is it possible to have a vegetarian menu?

Vegetalian menu is available.
In addition, we respond individually to food preferences and allergies.
Would you please answer the following questions?
① Can you eat meat and fish?
② Can you eat the soup stock of meat and fish?
③ Can you eat shellfish and crustaceans?
④ Can you eat eggs and dairy products?
⑤ Do you want all vegetarian menus?

I would appreciate it if you could answer.

I have booked in multiple rooms, can I eat together in the same room?

Depending on the size of the room and the number of people, it may be difficult to prepare meals together in the reserved room.
In that case, you will be guided to the banquet hall.

Please tell me the meal time.

It is from 18:00.
Breakfast: From 8 o'clock.
Customers who book with dinner are requested to check in by 6 pm.

Can you prepare baby food?

I'm sorry.
We cannot prepare baby food.
If you bring it, you can warm it up.

About the room

Do you have a bed? Do you have a crib?

We are sorry, but we will prepare a futon.

Do you have a large bed?

Futons are provided at the ryokan instead of beds.
There is only one size of adult futon.

Is the entire building non-smoking?

We are sorry, our facility is not completely non-smoking.
If you wish to quit smoking, we will carefully deodorize it.

About access method

How do I get from the nearest station to the inn?

It takes about 15 minutes on foot, and there is also a paid minibus for guests.
The minibus is divided into three directions, so please take the direction of Tonosawa.
The fee is 100 yen.

About cancellation

Please tell me the cancellation fee rules.

3 days ago to the day before: 20%
On the day: 100%

Reservation
  • Tel
  • E-Mail
  • Reserve
  • News
  • HOME
  • About FUKUZUMIRO
  • News & Topics
  • Hot spring
  • Guest Rooms
  • Facilities
  • Access
  • Room rate, Reservation
  • Contact
  • FAQ
  • 20th Century Heritage
  • Link
  • 日本語
  • 中文繁体
  • 中文简体
  • 한글어
  • Sitemap
  • privacy policy

©fukuzumi-ro All Right Reserved.